Research Services

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We understand the benefits that high quality research can bring. We offer a range of quantitative and qualitative research methods to help you understand your service and how to improve it. To find out more, click our pages for customer satisfaction, customer journey mapping, or cognitive interviewing for question testing.

Training Services

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We offer a range of full and half-day training courses tailored to your organisational needs. All our training ultimately focusses upon helping you understand, measure, and improve your service performance. To find out more, click on our Research Methods training course for further details. .

Consultancy Services

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Working with our Associate Consultants, we provide a range of consultancy services, including service reviews, customer satisfaction reviews, and policy updates. No project is too large or small. To find out more, click our page on service reviews.