Better Insight.
Better Services.
Independent research and practical advice for social housing providers, businesses and membership organisations.
CUSTOMER RESEARCH & SERVICE IMPROVEMENT
Independent insight. Practical recommendations. A personal approach.
Independent insight.
Practical recommendations.
A personal approach.
SPECIALIST SOCIAL HOUSING RESEARCH
Make tenant feedback count.
Tenant Satisfaction Measures (TS) surveys, transactional feedback and tenant data collection, with clear analysis to help you plan your next steps.
Different organisations. The same need for clarity.
We help housing providers, businesses and membership organisations understand people’s experiences and make informed decisions about their services.
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Confidence to plan improvements.
Service Insights delivered Tenant Satisfaction and Social Index research for Radius Housing, combining detailed analysis with practical recommendations. The team took time to understand the organisation and presented findings to its Board, helping inform strategic discussions and giving Radius greater confidence in planning improvements to residents’ experiences.
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Understanding the customer experience.
Service Insights contributed to customer experience research for Five Guys, bringing its research expertise into a commercial setting. This work reflects the relevance of customer insight across different sectors, helping organisations better understand the people using their services and consider how those experiences could be improved.
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Supporting better resident experiences
Service Insights has supported LJHA’s work to improve resident satisfaction through research expertise and a close, collaborative partnership. Understanding the organisation’s priorities and putting residents at the centre of the work has helped inform its approach to service improvement.
OUR PROCESS
How it works
Tell us what you need
We'll take time to understand your organisation, your audiences and the decisions you need to make.
01
Agree the right approach
Well recommend a tailored approach that fits your goals, timelines and budget.
02
Get insight you can use
You'll receive clear analysis and practical recommendations to help you move forward with confidence.