Our Research Services.

Customer & Service User Surveys.

Whether measuring customer satisfaction, understanding customer experience, or gaining insights through larger consultations, our feedback surveys bring knowledge and expertise drawn from the latest thinking in academia and practice.

We use telephone, online, SMS, postal and face to face survey methods, complimented by data visualisation and thematic analysis of results.

Employee Surveys.

Employees are critical for service performance. Whether exploring employee satisfaction or wellbeing, our employee surveys can help you identify and understand the critical issues at the heart of your organisation.

We use a range of research techniques for our employee surveys, often complimented with focus groups and depth interviews.

Focus Groups.

Delivering small group discussions helps organisations gain understanding of what people really think and feel. Focus groups can obtain more detailed information than surveys, often focusing upon why people hold particular views or feelings, and can be applied to clarifying existing thinking or exploring new ideas .

We deliver focus groups both face to face and online using video conferencing.

Depth Interviews.

Qualitative research interviews seek to understand the participants’ perspective in greater depth, enabling further detail to be gained at an individual level and exploring the reasons why something is the way it is and how solutions may be found.