Our Team

Managing Director and Founder

Managing Director and Founder

Simon Williams (FCIH, MMRS)

Simon specialises in service research, with a particular focus on customer satisfaction and performance improvement. Simon is involved in both practitioner and academic research through his roles as Managing Director at Service Insights Ltd and PhD research at Leeds University Business School. 

Associate Consultant

Associate Consultant

Jane Kettle (MA PGCE FCIH FHEA ARTPI)

Jane specialises in consultancy, learning and development, and mainstream policy research with expertise in work-based learning. A consultant since 2008, Jane was previously Associate Dean and Head of School of the Built Environment at Leeds Beckett University. 

Associate consultant

Associate consultant

Hollie Jones (MA)                    

Hollie specialises in survey research including national surveys in the public sector. Her experience includes quantitative and qualitative methods, statistical analysis, delivering training and presentations, effective interviews and focus groups.